About Mom's Collection

Shipping Policy

Thank you for shopping at Mom's Collection. Please read the following shipping policy carefully.

Processing Time

All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

We deliver nationwide across Pakistan. The estimated delivery time for all cities (including major and minor regions) is 5–10 business days. Delivery times are estimates and may vary slightly due to weather conditions or festive holidays.

Shipping Charges

We charge a standard Flat Shipping Fee across Pakistan, which will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS or WhatsApp. You can use this number to track your shipment in real-time.

Courier Partners

We partner with reliable logistics and courier services across Pakistan to ensure your order reaches you safely and on time.

Incorrect Address

Please ensure your delivery address is accurate and complete at the time of placing your order. Mom's Collection is not responsible for delays or failed deliveries due to an incorrect or incomplete address.

Contact Us

If you have any questions about your shipment, please reach out to us through our contact page.

Returns & Refunds Policy

Thank you for shopping at Mom's Collection. Please read our policy regarding returns and refunds carefully.

Return Window

You have 3 days from the date of delivery to request a return. After 3 days, unfortunately, we cannot accept any returns.

Conditions for Return

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition you received it.

• The item must be in its original packaging with all tags attached.

• Important: An opening video of the parcel is highly recommended to claim any damage or missing items..

• You must have proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" or "Non-Returnable"

• Damaged items due to improper handling by the customer.

• Refund Policy (Conditions)

  Please note that cash refunds are only processed under the following circumstances:

  1. The product delivered is physically damaged or defective upon arrival.

  2. The wrong product or wrong size was delivered from our side.

  Note: Change of mind or personal preference after receiving the correct product does not qualify for a cash refund.

How to Initiate a Return

To start a return process, please follow these steps within 3 days of delivery:

1. Take a clear photo or video of the product highlighting the issue (damage or wrong item/size).

2. Contact our customer support team through our Contact Us page or via WhatsApp.

3. Provide your Order Number and the reason for the return.

Our team will review your request within 24–48 hours and provide you with the return address and further instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days via the original payment method or store credit, at our discretion.

Return Shipping

If the item sent was wrong or damaged from our side, we will bear the shipping costs. In all other approved return cases, the customer will be responsible for the return delivery charges.

Privacy Policy

Your privacy is important to us. This policy explains what information Mom's Collection collects, how we use it, and your rights regarding your data.

Information We Collect

When you place an order or create an account, we may collect:

• Personal identification information (name, email address, phone number).

• Delivery address and billing information.

• Order history and preferences

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.

• Send order confirmations, shipping updates, and invoices.

• Respond to your queries and provide customer support.

Sharing of Information

We do not sell or rent your personal information to third parties. We only share your data with our trusted logistics and payment partners to securely process and deliver your orders to your doorstep.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.

Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us through our contact page.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Terms of Service

By accessing or placing an order on Mom's Collection, you agree to be bound by the following terms and conditions. Please read them carefully before using our store.

General

These terms apply to all visitors, users, and customers of Mom's Collection. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the store after changes constitutes your acceptance of the updated terms.

Products & Pricing

We reserve the right to modify or discontinue any product at any time. Prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. We strive to display accurate product images and descriptions, but we do not warrant that all descriptions are error-free.

Orders & Payment

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors or suspected fraud.

Delivery

Delivery timelines are estimates only, and Mom's Collection is not liable for delays caused by courier services, natural events, or circumstances beyond our control. Please refer to our Shipping Policy for full details.

Returns & Refunds

Our return process is governed by our Returns & Refunds Policy. By making a purchase, you agree to those terms.

Intellectual Property

All content on this store, including images, logos, product descriptions, and graphics, is the property of Mom's Collection and may not be reproduced, distributed, or used without written permission.

Limitation of Liability

Mom's Collection shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or store. Our total liability shall not exceed the amount paid by you for the relevant order.

Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Pakistan.

Contact Us

If you have any questions about these terms, please contact us through our contact page.